Cloud and Managed IT
We leverage ITIL best-practices and processes to cater to the flexibility and scalability of cloud computing.
We leverage ITIL best-practices and processes to cater to the flexibility and scalability of cloud computing.
Highly skilled organization comprising cloud experts with professional certifications, business, and technical accreditations, across leading multi-cloud technologies (Microsoft, AWS and Google), and traditional IT technologies (Windows, Linux, HPE, Fortinet, Cisco, Commvault, Veeam, etc)
We leverage ITIL best-practices and processes to cater to the flexibility and scalability of cloud computing.
Microscan partners with global public cloud service providers such as Amazon’s Web Services (AWS), Microsoft Azure Services and Google Cloud to deliver world-class solutions to our customers.
Our team of qualified experts can help you maximize the benefits of public cloud services, building and managing secure infrastructure to make your business truly agile.
We provide support across every stage along your Cloud journey:
We remove the complexities of running workloads in the cloud, allowing you take full advantage of the cloud’s speed and agility, while maintaining strict control over costs, security, compliance and uptime.
Our network operation centres monitor tens of thousands of infrastructure elements around the clock. High-level NOC management expertise and custom-built systems ensure you and your customers achieve the infrastructure performance and availability needed to grow and thrive with confidence in a quickly-changing IT landscape.
Simply put, our goal is 100% uptime for each client’s technology environment. Our NOC uses advanced event detection systems and SLA-specific responses to keep your infrastructure operating. Our outsourced NOC services are thorough and comprehensive, from initial setup to 24×7 support to post-event analysis and reporting.
Our multi-tier operational support structure enables managers to leverage the lower-cost first-level or Tier 1 team to perform routine activities, freeing up high-level technical teams to focus on more advanced support issues. By following an operational methodology that utilizes a tiered support structure in full alignment with the ITIL framework, our NOC can rapidly respond to incidents and events and continue to implement changes as needed, all under a more cost-effective service model.
